01
License / order ID
The purchase tied to your portal account so support can verify access.
Support
Open a ticket in your customer portal. Check the FAQ first for tier, setup and status questions.
What to include in your ticket
License / order ID
The purchase tied to your portal account so support can verify access.
Platform
Epic Games on Windows 10 or 11—and your Fortnite client version.
Error detail
Screenshot or exact message from the loader or Epic Games launcher.
Platform support
Check the live status page before launching Fortnite after updates.